zuoyebang/sdk/include/lemon/mtc/mtc_cc.h

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************************************************************************/
/*************************************************
  File name     : mtc_cc.h
  Module        : multimedia talk client
  Author        : bob.liu
  Created on    : 2016-03-29
  Description   :

  Modify History:
  1. Date:        Author:         Modification:
*************************************************/
#ifndef _MTC_CC_H__
#define _MTC_CC_H__

#include "mtc_def.h"

#ifdef __cplusplus
extern "C" {
#endif

/**
 * @file mtc_cc.h
 * @brief MTC Call Center Interface Functions
 *
 * This file includes callcenter interface function.
 */

/** @brief apply type of operationmanager. */
typedef enum EN_MTC_CC_OM_APPLY_TYPE
{
    EN_MTC_CC_OM_APPLY_UNKNOWN = -1,
    EN_MTC_CC_OM_APPLY_RING    = 0,
    EN_MTC_CC_OM_APPLY_REJECT,
    EN_MTC_CC_OM_APPLY_ANSWER,
    EN_MTC_CC_OM_APPLY_TERMINATE,
    EN_MTC_CC_OM_APPLY_BREAK,
    EN_MTC_CC_OM_APPLY_RESUME,
}EN_MTC_CC_OM_APPLY_TYPE;

/** @brief state of operationmanager. */
typedef enum EN_MTC_CC_OM_STATE_TYPE
{
    EN_MTC_CC_OM_STATE_INIT = 0,
    EN_MTC_CC_OM_STATE_IDLE ,
    EN_MTC_CC_OM_STATE_RESERVED,
    EN_MTC_CC_OM_STATE_RING,
    EN_MTC_CC_OM_STATE_TALK,
    EN_MTC_CC_OM_STATE_BREAK,
    EN_MTC_CC_OM_STATE_ERROR,
}EN_MTC_CC_OM_STATE_TYPE;

/** @brief apply type of operationmanager. */
typedef enum EN_MTC_CC_STAFF_ROLE_TYPE
{
    EN_MTC_CC_STAFF_ROLE_UNKNOWN = -1,
    EN_MTC_CC_STAFF_ROLE_JUNIOR  = 0,
    EN_MTC_CC_STAFF_ROLE_SENIOR,
    EN_MTC_CC_STAFF_ROLE_EXPERT,
    EN_MTC_CC_STAFF_ROLE_MONITOR,
    EN_MTC_CC_STAFF_ROLE_ADMINISTRATOR,
    EN_MTC_CC_STAFF_ROLE_MANAGER,
    EN_MTC_CC_STAFF_ROLE_VIP,
    EN_MTC_CC_STAFF_ROLE_SPECIFIC,
    EN_MTC_CC_STAFF_ROLE_GENERAL,
    EN_MTC_CC_STAFF_ROLE_MAX,
    
}EN_MTC_CC_STAFF_ROLE_TYPE;

/** @brief transfer type of operationmanager. */
typedef enum EN_MTC_CC_OM_TRANSFER_TYPE
{
    EN_MTC_CC_OM_TRANSFER_GROUP = 0,
    EN_MTC_CC_OM_TRANSFER_STAFF, 
}EN_MTC_CC_OM_TRANSFER_TYPE;

typedef enum EN_MTC_CC_FILE_TYPE
{
    EN_MTC_CC_FILE_VIDEO    = 0,
    EN_MTC_CC_FILE_AUDIO    ,
    EN_MTC_CC_FILE_PICTURE  ,
    EN_MTC_CC_FILE_DOCUMENT ,
    EN_MTC_CC_FILE_OTHER    ,
    EN_MTC_CC_FILE_MAX,
}EN_MTC_CC_FILE_TYPE;

/** @brief Reason type for error. */
typedef enum EN_MTC_CC_REASON_TYPE
{
    EN_MTC_CC_REASON_SERVER_ERROR = 3000, /**< @brief Server error. */
    EN_MTC_CC_REASON_SERVER_NO_TOKEN, /**< @brief Server no token. */
    EN_MTC_CC_REASON_SERVER_TOKEN_NOT_FOUND_OR_INVALID, /**< @brief Server token not found or invalid. */
    EN_MTC_CC_REASON_SERVER_ACD_INVOKE_ERROR, /**< @brief Server ACD invoke error. */
    EN_MTC_CC_REASON_SERVER_OM_INVOKE_ERROR, /**< @brief Server OM invoke error. */
    EN_MTC_CC_REASON_SERVER_DB_INVOKE_ERROR, /**< @brief Server DB invoke error. */
    EN_MTC_CC_REASON_SERVER_JSME_CREATE_ERROR, /**< @brief Server JSME create error. */
    EN_MTC_CC_REASON_SERVER_JSMI_CREATE_ERROR, /**< @brief Server JSMI create error. */
    EN_MTC_CC_REASON_SERVER_NO_IVR_RESOURCE, /**< @brief Server no ivr resource. */
    EN_MTC_CC_REASON_SERVER_NO_ACCOUNT_OR_SESSION, /**< @brief Server can not get account or session". */
    EN_MTC_CC_REASON_SERVER_NO_DOMAIN_OR_APP, /**< @brief Server can not get domain or app. */
    EN_MTC_CC_REASON_SERVER_WAIT_QUEUE_OVER_LIMIT, /**< @brief Server wait queue over limit. */
    EN_MTC_CC_REASON_SERVER_CALL_TELNUMBER_INVALID, /**< @brief Server called telephone number invalid. */
    EN_MTC_CC_REASON_SERVER_CHECK_LICENSE_FAILED, /**< @brief Server check license failed. */
    EN_MTC_CC_REASON_SERVER_CONF_DUPLICATED, /**< @brief Server conference duplicated. */
    
    EN_MTC_CC_REASON_SERVER_CONTENT_INVALID, /**< @brief Server content empty or too long. */
    EN_MTC_CC_REASON_SERVER_NO_OPSTAFFID, /**< @brief Server opStaffId is empty. */
    EN_MTC_CC_REASON_SERVER_NO_CONF, /**< @brief Server conference not exists. */ 
    EN_MTC_CC_REASON_SERVER_NO_CONF_OF_SERIAL, /**< @brief Server no conf of serial. */
    EN_MTC_CC_REASON_SERVER_NO_CONFID, /**< @brief Server confid not found. */
    EN_MTC_CC_REASON_SERVER_CONFID_FORWARDING, /**< @brief Server confId is forwarding. */
    EN_MTC_CC_REASON_SERVER_CONFID_FORWARD_ERROR, /**< @brief Server confId can't forward the same operator. */
    EN_MTC_CC_REASON_SERVER_CONFID_CAN_NOT_FORWARD, /**< @brief Server confId status can't support forward. */
    EN_MTC_CC_REASON_SERVER_INPUT_PARAMETER_INVALID, /**< @brief Server input parameter of 'type' is invalid. */
    EN_MTC_CC_REASON_SERVER_TRANSFERVALUE_EMPTY, /**< @brief Server transferValue params is empty. */
    EN_MTC_CC_REASON_SERVER_CONFID_FORWARD_EMPTY, /**< @brief Server confId forward params is empty. */
    EN_MTC_CC_REASON_SERVER_PERMISION_DENY, /**< @brief Server permision deny, requester domain and conference domain not match. */
}EN_MTC_CC_REASON_TYPE;

#ifdef __cplusplus
}
#endif

#ifdef __cplusplus
EXPORT_FLAG {
#endif
/**
 * @defgroup MtcCcKey MTC notification key of call center.
 * @{
 */

/**
 * @brief A key whose value is a string object reflecting
 * the error reason.
 */
#define MtcCcErrorKey                 "MtcCcErrorKey"

/**
 * @brief A key whose value is a number object in json format reflecting
 * reason value @ref EN_MTC_CC_REASON_TYPE.
 */
#define MtcCcReasonKey             "MtcCcReasonKey"

/**
 * @brief A key whose value is a number Acd waiting
 */
#define MtcCcWaitCountKey             "MtcCcWaitCountKey"

/**
 * @brief A key whose value is a number reflecting the estimate wait time in second.
 */
#define MtcCcEtaKey             "MtcCcEtaKey"

/**
 * @brief A key whose value is string in json reflecting the groupid.
 */
#define MtcCcGroupIdKey             "MtcCcGroupIdKey"

/**
 * @brief A key whose value is string in json reflecting the staffid.
 */
#define MtcCcStaffIdKey             "MtcCcStaffIdKey"

/**
 * @brief A key whose value is string in json reflecting the reason.
 */
#define MtcCcReasonKey             "MtcCcReasonKey"

/**
 * @brief A key whose value is an object in array, each item contains
 * @ref MtcCcGroupIdKey, @ref MtcCcStaffIdKey.
 */
#define MtcCcOpsListKey             "MtcCcOpsListKey"


/** @} */

/**
 * @defgroup MtcCcNotification MTC notification of call center.
 * @{
 */

/**
 * @brief Posted when create successfully.
 *
 * The pcInfo of this notification contains
 * @ref MtcConfIdKey,
 * @ref MtcConfNumberKey
 * @ref MtcConfUserUriKey
 * @ref MtcCcSerialNoKey
 */
#define MtcCcCreateOkNotification       "MtcCcCreateOkNotification"

/**
 * @brief Posted when create failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcConfIdKey,
 * @ref MtcConfNumberKey
 * @ref MtcConfUserUriKey
 * @ref MtcCcErrorKey
 * @ref MtcCcReasonKey
 */
#define MtcCcCreateDidFailNotification  "MtcCcCreateDidFailNotification"

/**
 * @brief Posted when checkin successfully.
 *
 */
#define MtcCcCheckInOkNotification      "MtcCcCheckInOkNotification"

/**
 * @brief Posted when checkin failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey
 */
#define MtcCcCheckInDidFailNotification "MtcCcCheckInDidFailNotification"

/**
 * @brief Posted when checkout successfully.
 *
 */
#define MtcCcCheckOutOkNotification     "MtcCcCheckOutOkNotification"

/**
 * @brief Posted when checkouted by reason.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcReasonKey.
 *
 */
#define MtcCcCheckOutedNotification     "MtcCcCheckOutedNotification"


/**
 * @brief Posted when checkout failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey
 */
#define MtcCcCheckOutDidFailNotification    "MtcCcCheckOutDidFailNotification"

/**
 * @brief Posted when apply successfully.
 *
 */
#define MtcCcApplyOkNotification        "MtcCcApplyOkNotification"

/**
 * @brief Posted when apply failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey
 */
#define MtcCcApplyDidFailNotification   "MtcCcApplyDidFailNotification"

/**
 * @brief Posted when keep alive successfully.
 *
 */
#define MtcCcKeepAliveOkNotification    "MtcCcKeepAliveOkNotification"

/**
 * @brief A key whose value is a string object reflecting
 * the serial no.
 */
#define MtcCcSerialNoKey                 "MtcCcSerialNoKey"

/**
 * @brief A key whose value is a string object reflecting
 * the caller account .
 */
#define MtcCcCallerKey                 "MtcCcCallerKey"

/**
 * @brief A key whose value is a number object reflecting
 * the apply result .
 */
#define MtcCcUrgentApplyResultKey      "MtcCcUrgentApplyResultKey"

/**
 * @brief A key whose value is a number object reflecting
 * the check result .
 */
#define MtcCcCheckResultKey      "MtcCcCheckResultKey"

/**
 * @brief A key whose value is a string object reflecting
 * the check account .
 */
#define MtcCcCheckAccountKey      "MtcCcCheckAccountKey"

/**
 * @brief Posted when keep alive failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey
 */
#define MtcCcKeepAliveDidFailNotification   "MtcCcKeepAliveDidFailNotification"
/** @} */

/**
 * @brief Posted when received data message.
 *
 */
#define MtcCcGetWaitCountOkNotification     "MtcCcGetWaitCountOkNotification"

/**
 * @brief Posted when received data message.
 *
 */
#define MtcCcGetWaitCountDidFailNotification     "MtcCcGetWaitCountDidFailNotification"

/**
 * @brief Posted when query available ops success.
 * The pcInfo of this notification contains
 * @ref MtcCcOpsListKey.
 *
 */
#define MtcCcQueryAvailableOpsOkNotification     "MtcCcQueryAvailableOpsOkNotification"

/**
 * @brief Posted when query available ops failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey.
 */
#define MtcCcQueryAvailableOpsDidFailNotification     "MtcCcQueryAvailableOpsDidFailNotification"

/**
 * @brief Posted when transfer call success.
 * The pcInfo of this notification contains is ZNULL.
 *
 */
#define MtcCcTransferCallOkNotification     "MtcCcTransferCallOkNotification"

/**
 * @brief Posted when transfer call failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey.
 */
#define MtcCcTransferCallDidFailNotification     "MtcCcTransferCallDidFailNotification"

/**
 * @brief Posted when insert storage record success.
 * The pcInfo of this notification is ZNULL.
 *
 */
#define MtcCcInsertStorageRecordOkNotification     "MtcCcInsertStorageRecordOkNotification"

/**
 * @brief Posted when insert storage record failed.
 *
 * The pcInfo of this notification contains @ref MtcCcErrorKey.
 */
#define MtcCcInsertStorageRecordDidFailNotification     "MtcCcInsertStorageRecordDidFailNotification"

/**
 * @brief Posted when set verify success.
 * The pcInfo of this notification contains is ZNULL.
 *
 */
#define MtcCcSetVerifyOkNotification     "MtcCcSetVerifyOkNotification"

/**
 * @brief Posted when set verify failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey.
 */
#define MtcCcSetVerifyDidFailNotification     "MtcCcSetVerifyDidFailNotification"

/**
 * @brief Posted when recv urgent apply.
 * The pcInfo of this notification contains
 * @ref MtcCcSerialNoKey, @ref MtcCcCallerKey.
 *
 */
#define MtcCcUrgentApplyReceivedNotification     "MtcCcUrgentApplyReceivedNotification"

/**
 * @brief Posted when recv urgent apply.
 * The pcInfo of this notification contains
 * @ref MtcCcUrgentApplyResultKey.
 *
 */
#define MtcCcUrgentApplyResultReceivedNotification     "MtcCcUrgentApplyResultReceivedNotification"

/**
 * @brief Posted when apply urgant ok.
 * The pcInfo of this notification contains
 * @ref MtcCcSerialNoKey.
 *
 */
#define MtcCcUrgentApplyOkNotification     "MtcCcUrgentApplyOkNotification"

/**
 * @brief Posted when apply urgant failed.
 * The pcInfo of this notification contains
 * @ref MtcCcSerialNoKey.
 *
 */
#define MtcCcUrgentApplyFailedNotification     "MtcCcUrgentApplyFailedNotification"

/**
 * @brief Posted when recv check result.
 * The pcInfo of this notification contains
 * @ref MtcCcSerialNoKey, @ref MtcCcErrorKey, @ref MtcCcCheckResultKey, @ref MtcCcCheckAccountKey.
 *
 */
#define MtcCcCheckResultReceivedNotification     "MtcCcCheckResultReceivedNotification"

/**
 * @brief Posted when destroy success.
 * The pcInfo of this notification contains is ZNULL.
 *
 */
#define MtcCcDestroyOkNotification     "MtcCcDestroyOkNotification"

/**
 * @brief Posted when destroy failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey.
 */
#define MtcCcDestroyDidFailNotification     "MtcCcDestroyDidFailNotification"

/**
 * @brief Posted when set hold success.
 * The pcInfo of this notification contains is ZNULL.
 *
 */
#define MtcCcSetHoldOkNotification     "MtcCcSetHoldOkNotification"

/**
 * @brief Posted when set hold failed.
 *
 * The pcInfo of this notification contains
 * @ref MtcCcErrorKey.
 */
#define MtcCcSetHoldDidFailNotification     "MtcCcSetHoldDidFailNotification"

/**
 * @brief create call center meeting.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcServiceTelNum The Service TelNum value.
 * @param [in] bVideo ZTRUE for video conference, ZFALSE for voice conference.
 * @param [in] pcSerialNo serial No.
 * @param [in] pcParm parameters.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcCreate(ZCOOKIE zCookie, ZCONST ZCHAR *pcServiceTelNum,
    ZBOOL bVideo, ZCONST ZCHAR *pcSerialNo, ZCONST ZCHAR *pcParm);

/**
 * @brief check in with role.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcStarffId ID of Operation Manager.
 * @param [in] pcGroupId ID of group.
 * @param [in] iStaffRole Role of Operation Manager.
 *             iStaffRole value @ref EN_MTC_CC_STAFF_ROLE_TYPE
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcCheckIn(ZCOOKIE zCookie, ZCONST ZCHAR *pcStarffId,
    ZCONST ZCHAR *pcGroupId, ZINT iStaffRole);

/**
 * @brief check out.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcCheckOut(ZCOOKIE zCookie);

/**
 * @brief apply the status of Operation Manager.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] iType type of Operation Manager.
 *             iType value @ref EN_MTC_CC_OM_APPLY_TYPE
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcApply(ZCOOKIE zCookie, ZINT iType);
 
/**
 * @brief keep alive.
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcStaffId ID of Operation Manager.
 * @param [in] pcGroupId ID of group.
 * @param [in] iRole Role of Operation Manager @ref EN_MTC_CC_STAFF_ROLE_TYPE.
 * @param [in] iState state of Operation Manager @ref EN_MTC_CC_OM_STATE_TYPE.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcKeepAlive(ZCOOKIE zCookie, ZCONST ZCHAR *pcStaffId, ZCONST ZCHAR *pcGroupId, ZINT iRole, ZINT iState);

/**
 * @brief get acd waiting person count.
 *
 * @param [in] pcSerialNo cc serial no.
 * @param [in] pcGroupId group id of op.
 * 
 * @retval count on succeed.
 * @retval ZMAXUINT on failure.
 */
MTCFUNC ZINT Mtc_CcGetWaitCount(ZCONST ZCHAR *pcSerialNo, ZCONST ZCHAR *pcGroupId);

/**
 * @brief query available op staff list.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcGroupId ID of group, ZNULL for query all groups.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcQueryAvailableOps(ZCOOKIE zCookie, ZCONST ZCHAR *pcGroupId);

/**
 * @brief transfer call.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcJsmid jsmid of conference.
 * @param [in] iTransType, by group or by staff @ref EN_MTC_CC_OM_TRANSFER_TYPE.
 * @param [in] pcToId, group id or staff id.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcTransferCall(ZCOOKIE zCookie, ZCONST ZCHAR *pcJsmid, ZINT iTransType, ZCONST ZCHAR *pcToId);

/**
 * @brief insert file storage path record during call.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcSerialNo Serial Number of this call.
 * @param [in] pcStoragePath, The storage path of file.
 * @param [in] iFileType, file type @ref EN_MTC_CC_FILE_TYPE.
 * @param [in] iFileSize, file size.
 * @param [in] iExpireTime expire time in second.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */

MTCFUNC ZINT Mtc_CcInsertStorageRecord(ZCOOKIE zCookie, ZCONST ZCHAR *pcSerialNo, ZCONST ZCHAR *pcStoragePath, ZINT iFileType, ZINT iFileSize, ZINT iExpireTime);

/**
 * @brief request urgent.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcSerialNo cc serial no.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcRequestUrgent(ZCOOKIE zCookie, ZCONST ZCHAR *pcSerialNo);

/**
 * @brief apply urgent.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcSerialNo cc serial no.
 * @param [in] iResult, apply result.
 * @param [in] pcCaller, caller of request.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcApplyUrgent(ZCOOKIE zCookie, ZCONST ZCHAR *pcSerialNo, ZINT iResult, ZCONST ZCHAR *pcCaller);


/**
 * @brief set verify result.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcSerialNo cc serial no.
 * @param [in] bPass pass or not.
 * @param [in] pcReason cc check fail reason.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcSetVerifyResult(ZCOOKIE zCookie, ZCONST ZCHAR *pcSerialNo, ZBOOL bPass, ZCONST ZCHAR *pcReason);

/**
 * @brief response cancel invite.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcCallId the confid of call.
 * @param [in] bAnswered already answer by operator.
 * @param [in] pcInfo other info to server.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcResponseCancelInvite(ZCOOKIE zCookie, ZCONST ZCHAR *pcCallId, ZBOOL bAnswered, ZCONST ZCHAR *pcInfo);

/**
 * @brief destory a call.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcSerialNo the serial of call.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcDestroy(ZCOOKIE zCookie, ZCONST ZCHAR *pcSerialNo);

/**
 * @brief hold or get back the call.
 *
 * @param [in] zCookie Used to correspond conference with UI resource.
 * @param [in] pcCallId the confid of call.
 * @param [in] bHold if hold or get back.
 * @param [in] pcInfo other info to server.
 *
 * @retval ZOK on succeed.
 * @retval ZFAILED on failure.
 */
MTCFUNC ZINT Mtc_CcSetHold(ZCOOKIE zCookie, ZCONST ZCHAR *pcCallId, ZBOOL bHold, ZCONST ZCHAR *pcInfo);


#ifdef __cplusplus
}
#endif

#endif /* _MTC_CC_H__ */